
Privacy Policy
Last Updated: September 2026
Compassionate Care Counseling (“we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you visit our website, compassionatecarecounseling.com (the “Website”). This Privacy Policy explains what information may be collected through the Website, how that information may be used, and the choices you have regarding your information.
1. Information We Collect
You may choose to provide personal information when you contact Compassionate Care Counseling through the Website. This may include:
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Your first and last name
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Your email address
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Information included in the message you submit through our contact form
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Any other information you voluntarily provide when contacting us
Because Compassionate Care Counseling provides counseling services, please do not submit confidential or sensitive medical, mental health, or other protected health information through the Website contact form. The contact form is intended for general inquiries and initial contact, not for communicating confidential clinical information. If you become a client, information collected and maintained as part of your treatment may be subject to separate privacy practices and legal requirements applicable to health information.
2. How We Use Information
Information submitted through the Website may be used to:
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Respond to inquiries and messages
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Communicate with you about your request
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Provide information about our counseling services
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Improve the Website and user experience
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Maintain the security and functionality of the Website
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Comply with applicable legal obligations
We do not use information submitted through the Website to provide a diagnosis or emergency mental-health support.
3. Contact Form and Communications
The Website includes a contact form that allows visitors to submit their name, email address, and a message.
Please be mindful of the information you include in your message. The Website contact form should not be used to send confidential clinical information, detailed medical history, information about current treatment, or information about an emergency. Submitting a message through the Website does not establish a therapist-client relationship.
If you are experiencing an emergency or believe you may be in immediate danger, please call 911 or go to the nearest emergency department. For immediate mental health crisis support in the United States, call or text 988.
4. Cookies and Similar Technologies
The Website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the visitor experience. Because the Website is hosted using third-party website technology, including Wix, certain cookies or similar technologies may be placed by the website platform or by third-party services used on the Website. You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect how some portions of the Website function.
5. Third-Party Services
The Website may rely on third-party providers to host, operate, secure, analyze, or otherwise support the Website. These providers may process certain information as necessary to provide their services. Their handling of information may be governed by their own privacy policies and terms. We encourage you to review the privacy practices of third-party services when appropriate.
6. Third-Party Links
The Website may contain links to websites or services operated by third parties. Compassionate Care Counseling is not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review the privacy policy of any third-party website you visit.
7. Protection of Your Information
We take reasonable steps to protect information submitted through the Website against unauthorized access, use, or disclosure.
However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure. You should therefore exercise care when deciding what information to submit online.
8. Children's Privacy
The Website is not intended to knowingly collect personal information from children through the Website. If you believe that a child has provided personal information through the Website without appropriate consent, please contact us so that we can address the situation.
9. Your Privacy Choices
You may choose not to provide personal information through the Website. You may also contact us to ask questions about personal information you have submitted through the Website. Depending on applicable law and the circumstances of your request, you may have rights regarding access to, correction of, or deletion of certain personal information. These rights may be subject to legal exceptions and limitations.
10. HIPAA and Protected Health Information
Compassionate Care Counseling provides professional counseling services, including individual and couples therapy, and conducts sessions through secure telehealth services. This Website Privacy Policy primarily addresses information collected through the public-facing Website. It does not replace any Notice of Privacy Practices or other privacy documentation that may apply to protected health information maintained in connection with counseling services.
If you are or become a client, please refer to the applicable Notice of Privacy Practices and other documents provided to you regarding the privacy and security of your health information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the Website, our practices, applicable law, or the services we use. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or how information submitted through the Website is handled, please contact:
Compassionate Care Counseling
Cindy Garcia, MA, NBCC
Licensed Professional Counselor
Phone: (512) 656-2130
Email: compassionatecarecounseling108@gmail.com
You can also contact us through the Website's contact page.
Terms & Conditions
Last Updated: September 2026
Welcome to Compassionate Care Counseling. These Terms & Conditions (“Terms”) govern your use of compassionatecarecounseling.com (the “Website”), which is operated by Compassionate Care Counseling (“we,” “us,” or “our”).
By accessing or using this Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.
1. Website Purpose
The Website provides general information about Compassionate Care Counseling, its counseling services, professional approach, and related resources. The information provided on the Website is intended for general informational and educational purposes only. It is not intended to replace professional medical, psychological, psychiatric, or mental-health advice, diagnosis, or treatment.
Information on the Website should not be considered a substitute for consultation with a qualified healthcare or mental-health professional.
2. No Therapist-Client Relationship
Your use of this Website, including reading its content, submitting a contact form, sending an email, or otherwise communicating through the Website, does not establish a therapist-client relationship between you and Compassionate Care Counseling or any of its providers.
A professional relationship is established only through the appropriate intake and treatment process and any applicable agreements or documentation. Please do not use the Website's contact form or email for confidential clinical information or ongoing therapeutic communication unless you have been specifically instructed to do so through an appropriate secure communication method.
3. No Emergency or Crisis Services
The Website and its contact forms are not intended for emergency or crisis situations.
If you are experiencing an emergency, are in immediate danger, or believe you may harm yourself or someone else, call 911, go to the nearest emergency department, or contact an appropriate emergency or crisis service.
In the United States, you can also call or text 988 to reach the Suicide & Crisis Lifeline.
Compassionate Care Counseling does not guarantee an immediate response to messages submitted through the Website.
4. Contact Form
The Website may provide a contact form that allows visitors to submit information and request communication.
You agree to provide accurate information when using the contact form and not to submit information that is knowingly false, misleading, unlawful, threatening, abusive, or harmful. Because the contact form is not intended for confidential clinical communication, you should avoid submitting detailed medical, mental-health, or other sensitive information through the form.
5. Website Content
All content available on the Website, including but not limited to:
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Text
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Written materials
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Graphics
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Logos
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Blog articles
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Other original materials
is owned by Compassionate Care Counseling or used with permission and may be protected by applicable intellectual-property laws.
You may access and view the Website for your personal, non-commercial use. You may not reproduce, modify, distribute, publish, sell, license, or otherwise use Website content for commercial purposes without prior written permission.
6. Accuracy of Information
We make reasonable efforts to provide information that is accurate and current. However, we do not guarantee that all information on the Website is complete, accurate, current, or free from errors. Counseling practices, availability, services, fees, policies, and other information may change without notice. We reserve the right to update or modify Website content at any time.
7. Third-Party Websites and Resources
The Website may contain links to websites, resources, or services operated by third parties. These links are provided for convenience or informational purposes. Compassionate Care Counseling does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites. A link to a third-party website does not necessarily constitute an endorsement, recommendation, or guarantee of that website or its services. You are responsible for reviewing the terms and privacy policies of any third-party websites you choose to visit.
8. Website Availability
We make reasonable efforts to keep the Website available and functioning; however, we do not guarantee that the Website will always be available, uninterrupted, secure, or free of errors. We may temporarily suspend, modify, or discontinue all or part of the Website without notice.
9. Prohibited Use
You agree not to use the Website:
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For any unlawful purpose
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To impersonate another person
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To submit knowingly false or misleading information
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To interfere with the Website's operation or security
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To attempt to gain unauthorized access to the Website or its systems
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To introduce viruses, malware, or other harmful code
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To collect information about other users without authorization
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In any manner that could damage, disable, overburden, or impair the Website
We reserve the right to restrict or terminate access to the Website if we believe these Terms have been violated.
10. Disclaimer of Warranties
To the fullest extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis.
Compassionate Care Counseling makes no warranties, express or implied, regarding the Website or its content, including warranties of accuracy, reliability, availability, fitness for a particular purpose, or non-infringement. Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Compassionate Care Counseling and its providers will not be liable for damages arising from or related to your use of, or inability to use, the Website or reliance on information provided through the Website.
This limitation does not apply to liability that cannot legally be excluded or limited under applicable law.
12. Indemnification
To the extent permitted by law, you agree to hold harmless and indemnify Compassionate Care Counseling and its providers from claims, liabilities, damages, losses, and expenses arising from your unlawful use of the Website, violation of these Terms, or violation of another person's rights.
13. Privacy
Your use of the Website is also subject to our Privacy Policy, which explains how information submitted through the Website may be collected and handled. Please review the Privacy Policy before using the Website.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. When changes are made, we will update the “Last Updated” date at the top of this page. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to Compassionate Care Counseling, without regard to conflict-of-law principles. Any legal action arising from or relating to these Terms or your use of the Website shall be brought in a court of appropriate jurisdiction as permitted by applicable law.
16. Contact
If you have questions about these Terms & Conditions, please contact:
Compassionate Care Counseling
Cindy Garcia, MA, NBCC
Phone: (512) 656-2130
Email: compassionatecarecounseling108@gmail.com
You may also contact Compassionate Care Counseling through the Website's contact page.

